Monthly Archives

October 2017

October 26, 2017

Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C

In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
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October 20, 2017

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out…
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October 9, 2017

Customer-centric disruption – and how companies can leverage CX to stay relevant

By Julia Ahlfeldt Many industries have experiences customer-centric disruption, and their tales should serve as…
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October 2, 2017

CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03

Airbnb customer experience is truly something different. The brand is one of my favorite examples…
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