Monthly Archives

October 2017

Podcasts
October 26, 2017

Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C

In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
Read More
News
October 20, 2017

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out…
Read More
Insights
October 9, 2017

Customer-centric disruption – and how companies can leverage CX to stay relevant

By Julia Ahlfeldt Many industries have experiences customer-centric disruption, and their tales should serve as…
Read More
Podcasts
October 2, 2017

CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03

Airbnb customer experience is truly something different. The brand is one of my favorite examples…
Read More