Monthly Archives

October 2017

Podcasts
October 26, 2017

Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C

In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
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News
October 20, 2017

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out…
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Insights
October 9, 2017

5 Disrupted Industries – and how companies can leverage CX to stay relevant

By Julia Ahlfeldt Travel  This industry has been hit hard. Online flight comparison platforms let…
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Podcasts
October 2, 2017

CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03

Touring Airbnb’s San Francisco HQ with my host, Desirree Airbnb is one of my favorite…
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