Monthly Archives

June 2018

June 27, 2018

An honest and practical guide to customer experience: interview with Ian Golding – E08

While the term CX was first coined in 1998, it’s only really taken off in…
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June 17, 2018

The CX Files: The changing role of the CMO

The CX-Files: The changing role of the CMO by Julia Ahlfeldt (@JuliaAhlfeldt) Customer expectations of companies are…
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June 10, 2018

Customer experience leadership evolves in SA

SA C-suites welcome chief customer officer to the club by Julia Ahlfeldt (@JuliaAhlfeldt) Before we consumers…
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