Guest Speaking and Workshops

I offer set topics or customized talks on a variety of subjects

Challenges facing businesses in the “Age of the Customer”
Customer journey mapping 101
Global trends and customer experience innovation (various industries)
Best practices for effective customer experience management (various industries)
Understanding customers
Catalyzing customer-centric change
The business case for CX
Preparing for the next generation of consumers
Creating great customer experiences
Handling customer feedback
Service excellence

Interactive workshops are also available and can be tailored to meet specific needs. Please contact me for more information.