All Posts By

Julia Ahlfeldt

Insights
October 9, 2017

5 Disrupted Industries – and how companies can leverage CX to stay relevant

By Julia Ahlfeldt Travel  This industry has been hit hard. Online flight comparison platforms let…
Read More
Podcasts
October 2, 2017

CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03

Touring Airbnb’s San Francisco HQ with my host, Desirree Airbnb is one of my favorite…
Read More
Insights
September 26, 2017

Guest blogging for CX Innovation & Tech Fest: Is Your Organization’s Immune System Too Healthy?

By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…
Read More
Podcasts
September 19, 2017

Innovation, disruption and staying relevant in the Age of the Customer: interview with Roger Norton – E02

In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…
Read More
Insights
September 19, 2017

Bizcommunity op-ed: Mitigate market disruption by maximizing customer experience

By Julia Ahlfeldt Over the past 18 months, CEOs have been waking up to the…
Read More
Insights
September 18, 2017

Digital disruption and the future of CX

Are South African companies ready for the future of customer experience? Julia discusses disruption, virtual…
Read More
Insights
September 14, 2017

BusinessDay op-ed: Retailers need to mimic e-tailers if they are to be competitive

As shopping habits move online, retailers need to rethink the way they operate — especially…
Read More
Insights
September 12, 2017

Bizcommunity op-ed: Are consumers checking out of traditional retail?

By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…
Read More
Insights
September 11, 2017

The Red Zone op-ed: How not to ‘do an Audi’

Learnings from the German car-maker's massive Super Bowl mistake By Julia Ahlfeldt Before the rise…
Read More
News
September 8, 2017

Buffett’s Walmart sell-off is bad news for retailers

Julia shares her perspective with business reporter, Colleen Goko
Read More