All Posts By

Julia Ahlfeldt

Insights
December 13, 2017

Omnichannel opportunities in the travel sector

Consumer behavior is different in developing markets. There is no denying it. Business strategies that…
Read More
News
December 12, 2017

Radio interview with Classic FM Business host, Michael Avery

2018 is set to be an interesting year of change for the SA banking sector,…
Read More
Insights
December 2, 2017

Let South Africa’s Black Friday faux pas be a valuable CX lesson

By Julia Ahlfeldt Thirty-four seconds. That’s all it took to exasperate thousands of South Africans…
Read More
Podcasts
November 28, 2017

The role of compassion in customer experience: interview with Laura Jack – E05

 Laura Jack is a counselor, coach and author of the bestselling book, The Compassion Code.…
Read More
News
November 7, 2017

SA banking sector research collaboration with Brandseye

Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…
Read More
Podcasts
October 26, 2017

Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C

In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
Read More
News
October 20, 2017

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out…
Read More
Insights
October 9, 2017

5 Disrupted Industries – and how companies can leverage CX to stay relevant

By Julia Ahlfeldt Travel  This industry has been hit hard. Online flight comparison platforms let…
Read More
Podcasts
October 2, 2017

CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03

Touring Airbnb’s San Francisco HQ with my host, Desirree Airbnb is one of my favorite…
Read More
Insights
September 26, 2017

Guest blogging for CX Innovation & Tech Fest: Is Your Organization’s Immune System Too Healthy?

By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…
Read More