September 26, 2017
Guest blogging for CX Innovation & Tech Fest: Is Your Organization’s Immune System Too Healthy?
By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…Read More
September 19, 2017
Innovation, disruption and staying relevant in the Age of the Customer: interview with Roger Norton – E02
In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…Read More
September 14, 2017
BusinessDay op-ed: Retailers need to mimic e-tailers if they are to be competitive
As shopping habits move online, retailers need to rethink the way they operate — especially…Read More
September 12, 2017
Bizcommunity op-ed: Are consumers checking out of traditional retail?
By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…Read More