Category

Insights

Insights
December 13, 2017

Omnichannel opportunities in the travel sector

Consumer behavior is different in developing markets. There is no denying it. Business strategies that…
Read More
Insights
December 2, 2017

Let South Africa’s Black Friday faux pas be a valuable CX lesson

By Julia Ahlfeldt Thirty-four seconds. That’s all it took to exasperate thousands of South Africans…
Read More
Insights
October 9, 2017

5 Disrupted Industries – and how companies can leverage CX to stay relevant

By Julia Ahlfeldt Travel  This industry has been hit hard. Online flight comparison platforms let…
Read More
Insights
September 26, 2017

Guest blogging for CX Innovation & Tech Fest: Is Your Organization’s Immune System Too Healthy?

By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…
Read More
Insights
September 19, 2017

Bizcommunity op-ed: Mitigate market disruption by maximizing customer experience

By Julia Ahlfeldt Over the past 18 months, CEOs have been waking up to the…
Read More
Insights
September 18, 2017

Digital disruption and the future of CX

Are South African companies ready for the future of customer experience? Julia discusses disruption, virtual…
Read More
Insights
September 14, 2017

BusinessDay op-ed: Retailers need to mimic e-tailers if they are to be competitive

As shopping habits move online, retailers need to rethink the way they operate — especially…
Read More
Insights
September 12, 2017

Bizcommunity op-ed: Are consumers checking out of traditional retail?

By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…
Read More
Insights
September 11, 2017

The Red Zone op-ed: How not to ‘do an Audi’

Learnings from the German car-maker's massive Super Bowl mistake By Julia Ahlfeldt Before the rise…
Read More
Insights
September 8, 2017

iafrica op-ed: Customer Experience the way forward

By Julia Ahlfeldt As industries across the board find themselves having to transform to keep…
Read More