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News
September 8, 2017

Buffett’s Walmart sell-off is bad news for retailers

Julia shares her perspective with business reporter, Colleen Goko
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News
August 31, 2017

Contributing to the evolution of the CX profession

By Julia Ahlfeldt People often asked me what I studied to become a customer experience…
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News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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News
January 31, 2017

Santa came through for SA’s e-commerce market

Online retailers report high activity during the crucial festive season but late deliveries are the…
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News
January 25, 2017

Online shopping blasting holes in traditional retailer profits

Faster, cheaper and more convenient online alternatives stalk traditional retail sector
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News
January 25, 2017

Online shopping blasting holes in traditional retailer profits

Faster, cheaper and more convenient online alternatives stalk traditional retail sector
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News
January 24, 2017

The age of the customer

In our digitally driven word, IT is the backbone of business and enables companies to…
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