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News

News
September 21, 2018

Capitec bucks the downward CX trend

Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…
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News
May 4, 2018

30 CX influencers weigh in on Net Promoter Score

Customer Experience thought leaders weigh in I was recently invited by Lumoa to participate in…
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News
January 17, 2018

Preparing for customer experience disruption

Let customers be your North-star in 2018 I recently spoke with Lynette Dicey, a reporter…
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News
January 16, 2018

Black Friday has landed in SA, I spoke to Moneyweb about tips for consumers

Black Friday is a relatively new phenomenon in South Africa. In the lead-up to what…
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News
December 18, 2017

Evaluating South African banks on CX

Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…
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InsightsNews
December 13, 2017

Omnichannel customer experience opportunities in the travel sector

Consumer behavior is different in developing markets. There is no denying it. Business strategies that…
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News
December 12, 2017

Banking customer experience: Radio interview with Classic FM Business host, Michael Avery

2018 is set to be an interesting year of change for the SA banking sector,…
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News
November 7, 2017

SA banking sector research collaboration with Brandseye

Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…
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News
October 20, 2017

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out…
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News
September 8, 2017

Buffett’s Walmart sell-off is bad news for retailers

Julia shares her perspective with business reporter, Colleen Goko
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