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News
December 12, 2017

Radio interview with Classic FM Business host, Michael Avery

2018 is set to be an interesting year of change for the SA banking sector,…
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November 7, 2017

SA banking sector research collaboration with Brandseye

Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…
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October 20, 2017

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out…
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September 8, 2017

Buffett’s Walmart sell-off is bad news for retailers

Julia shares her perspective with business reporter, Colleen Goko
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August 31, 2017

Contributing to the evolution of the CX profession

By Julia Ahlfeldt People often asked me what I studied to become a customer experience…
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March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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January 31, 2017

Santa came through for SA’s e-commerce market

Online retailers report high activity during the crucial festive season but late deliveries are the…
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News
January 25, 2017

Online shopping blasting holes in traditional retailer profits

Faster, cheaper and more convenient online alternatives stalk traditional retail sector
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News
January 25, 2017

Online shopping blasting holes in traditional retailer profits

Faster, cheaper and more convenient online alternatives stalk traditional retail sector
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