Latest News

January 17, 2018 in News

Let customers be your North-star in 2018

I recently spoke with Lynette Dicey, a reporter from South Africa’s Financial Mail, about disruption and the challenges facing businesses as they strive to remain competitive amid a rapidly-evolving marketplace….

Read More
January 16, 2018 in News

Black Friday has landed in SA, I spoke to Moneyweb about tips for consumers

Black Friday is a relatively new phenomenon in South Africa. In the lead-up to what is now SA’s largest shopping event, Moneyweb reporter Aarti Bhana asked me for tips to help shoppers…

Read More
December 18, 2017 in News

Evaluating South African banks on CX

Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye: Customer experience in banking was a focal point of this year’s South African Banking Sentiment Index published…

Read More
December 12, 2017 in News

Radio interview with Classic FM Business host, Michael Avery

2018 is set to be an interesting year of change for the SA banking sector, as new competitors are set to enter the market.  Results from my research collaboration with…

Read More