Latest News

September 8, 2017 in News

Buffett’s Walmart sell-off is bad news for retailers

Julia shares her perspective with business reporter, Colleen Goko

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August 31, 2017 in News

Contributing to the evolution of the CX profession

By Julia Ahlfeldt People often asked me what I studied to become a customer experience expert. Brace yourself, the answer isn’t short! Customer experience (CX) is a new, exciting, and…

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August 25, 2017 in News

Experiencing Your Customers

CX insights featured in Brainstorm magazine and ITWeb  

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March 10, 2017 in News

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business reporter and the host of Maggs on Media.

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