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November 7, 2017 in News

SA banking sector research collaboration with Brandseye

Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017 Click here to download the full 2017 Banking Sentiment Index Opinion Mining Company, BrandsEye has published their…

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October 20, 2017 in News

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out their great coverage of innovation, market disruption and pioneers in the business world. The full…

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September 8, 2017 in News

Buffett’s Walmart sell-off is bad news for retailers

Julia shares her perspective with business reporter, Colleen Goko

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August 31, 2017 in News

Contributing to the evolution of the CX profession

By Julia Ahlfeldt People often asked me what I studied to become a customer experience expert. Brace yourself, the answer isn’t short! Customer experience (CX) is a new, exciting, and…

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