News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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Uncategorized
June 17, 2018

The CX Files: The changing role of the CMO

The CX-Files: The changing role of the CMO by Julia Ahlfeldt (@JuliaAhlfeldt) Customer expectations of companies are…
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Insights
June 10, 2018

Customer experience leadership evolves in SA

SA C-suites welcome chief customer officer to the club by Julia Ahlfeldt (@JuliaAhlfeldt) Before we consumers…
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Insights
May 8, 2018

The CX Files: Seven dos & don’ts of journey mapping

by Julia Ahlfeldt (@JuliaAhlfeldt) For many businesses, journey mapping is their first foray into customer-centric thinking and, if…
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News
May 4, 2018

30 CX influencers weigh in on Net Promoter Score

Customer Experience thought leaders weigh in I was recently invited by Lumoa to participate in…
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Insights
April 24, 2018

The CX-Files: The CX metrics that matter most to customers

by Julia Ahlfeldt (@JuliaAhlfeldt) The business climate is changing fast, regardless of what sceptics say. To…
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Podcasts
March 20, 2018

When a voice is the face of customer experience: interview with Marianthi Dickie – E07

In today’s world, so many of our consumer interactions happen remotely. As banking, retail and…
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Insights
February 16, 2018

Weighing in on consumer marketing trends for 2018

I was invited to participate in a panel of marketing industry executives who each provided…
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Podcasts
February 14, 2018

Solving 99 customer problems: interview with Multichoice SA – E06

This episode of Decoding the Customer explores how Multichoice, Africa’s largest satellite TV provider, ignited…
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News
January 17, 2018

Preparing for customer experience disruption

Let customers be your North-star in 2018 I recently spoke with Lynette Dicey, a reporter…
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News
January 16, 2018

Black Friday has landed in SA, I spoke to Moneyweb about tips for consumers

Black Friday is a relatively new phenomenon in South Africa. In the lead-up to what…
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