News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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News
November 7, 2017

SA banking sector research collaboration with Brandseye

Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…
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Podcasts
October 26, 2017

Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C

In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
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News
October 20, 2017

Market disruption feature in launch edition of u│Chief magazine

Quite excited to be featured in the first edition of this independent business publication. Check out…
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Insights
October 9, 2017

5 Disrupted Industries – and how companies can leverage CX to stay relevant

By Julia Ahlfeldt Travel  This industry has been hit hard. Online flight comparison platforms let…
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Podcasts
October 2, 2017

CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03

Touring Airbnb’s San Francisco HQ with my host, Desirree Airbnb is one of my favorite…
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Insights
September 26, 2017

Guest blogging for CX Innovation & Tech Fest: Is Your Organization’s Immune System Too Healthy?

By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…
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Podcasts
September 19, 2017

Innovation, disruption and staying relevant in the Age of the Customer: interview with Roger Norton – E02

In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…
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Insights
September 19, 2017

Bizcommunity op-ed: Mitigate market disruption by maximizing customer experience

By Julia Ahlfeldt Over the past 18 months, CEOs have been waking up to the…
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Insights
September 18, 2017

Digital disruption and the future of CX

Are South African companies ready for the future of customer experience? Julia discusses disruption, virtual…
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Insights
September 14, 2017

BusinessDay op-ed: Retailers need to mimic e-tailers if they are to be competitive

As shopping habits move online, retailers need to rethink the way they operate — especially…
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