News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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Podcasts
September 19, 2017

Innovation, disruption and staying relevant in the Age of the Customer: interview with Roger Norton – E02

In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…
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Insights
September 19, 2017

Bizcommunity op-ed: Mitigate market disruption by maximizing customer experience

By Julia Ahlfeldt Over the past 18 months, CEOs have been waking up to the…
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Insights
September 18, 2017

Digital disruption and the future of CX

Are South African companies ready for the future of customer experience? Julia discusses disruption, virtual…
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Insights
September 14, 2017

BusinessDay op-ed: Retailers need to mimic e-tailers if they are to be competitive

As shopping habits move online, retailers need to rethink the way they operate — especially…
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Insights
September 12, 2017

Bizcommunity op-ed: Are consumers checking out of traditional retail?

By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…
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Insights
September 11, 2017

The Red Zone op-ed: How not to ‘do an Audi’

Learnings from the German car-maker's massive Super Bowl mistake By Julia Ahlfeldt Before the rise…
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News
September 8, 2017

Buffett’s Walmart sell-off is bad news for retailers

Julia shares her perspective with business reporter, Colleen Goko
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Insights
September 8, 2017

iafrica op-ed: Customer Experience the way forward

By Julia Ahlfeldt As industries across the board find themselves having to transform to keep…
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News
August 31, 2017

Contributing to the evolution of the CX profession

By Julia Ahlfeldt People often asked me what I studied to become a customer experience…
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