News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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Podcasts
October 18, 2018

Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12

Julia speaks with the Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, about the company's…
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Uncategorized
October 4, 2018

The CX-Files: Customer don’ts that brands mustn’t make

Keeping customers happy should be the no. 1 priority of the brands they buy from.…
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customer experience consultant
Podcasts
October 1, 2018

Decoding the Customer – a series of customer experience podcasts

Today is international podcast day. I thought it was a perfect opportunity to reflect and…
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Insights
September 30, 2018

Experiencing CX in Botswana

Gaborone skyline on a balmy August evening Those who know me in a personal capacity…
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Insights
September 30, 2018

The CX-Files: CEOs need to put their HR hats on

CEOs already have a lot on their plate but, in today’s competitive landscape, attracting top…
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Podcasts
September 25, 2018

Yuppiechef, a customer experience leader: interview with CEO Andrew Smith – E11

Julia interviews CEO, Andrew Smith about customer empathy, the future of retail, and integrating CX…
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News
September 21, 2018

Capitec bucks the downward CX trend

Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…
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Insights
September 21, 2018

The CX-Files: Avoid own hype; put yourself in customers’ shoes

As one who lives and breathes industry disruption, it’s no surprise that I watch ‘TV’…
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Insights
September 21, 2018

Guest blogging for CX Innovation & Tech Fest: Who is more important the employee or the customer?

Customer experience is a relatively new field of work. In many ways, it is still…
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Insights
September 13, 2018

Workshop takeaways: influencing customer-centric change

A CX professional is part strategist, part diplomat and part change influencer. Of these, driving…
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