Insights Beyond Automation: AI-powered CX Strategy for Smarter Leadership AI has outgrown its chatbot phase. It’s no longer just automating frontline support—it’s guiding multimillion-dollar…Julia AhlfeldtMarch 11, 2025
Insights Generative AI for Customer Experience: Revolutionizing CX Strategies The latest advancements in large language AI models (LLMs) are set to revolutionize how CX…Julia AhlfeldtFebruary 24, 2025
Insights Start Calculating Return on Experience Now If you want to start measuring return on experience, look no further! This guide will…Julia AhlfeldtOctober 15, 2024
Insights Leveraging Existing Metrics to Calculate CX ROI It is time for CX leaders to get serious about quantifying the business value of…Julia AhlfeldtSeptember 10, 2024
Insights Julia’s Ultimate Guide to the ROI of Customer Experience CX leaders need to be able to demonstrate how customer experience impacts the business bottom…Julia AhlfeldtAugust 30, 2024
News Book Julia as Your Next Customer Experience Keynote Speaker Whether you are seeking an engaging speaker who can energize your team about customer experience…Julia AhlfeldtAugust 26, 2024
Uncategorized Applying CX in Africa: What’s Universal & What Needs to be Tailored? I was pleased to be able to sit down with Nayab Rafiq (CEO, Pinnacle Middle…Julia AhlfeldtMay 12, 2021
MasterclassesPodcasts Rebroadcast of Moments of Truth: CX Mini Masterclass – E46 This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…Julia AhlfeldtSeptember 3, 2020
MasterclassesPodcasts Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32 This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…Julia AhlfeldtAugust 20, 2020
MasterclassesPodcasts Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22 This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate…Julia AhlfeldtAugust 6, 2020