This CX Mini Masterclass clarifies the difference between customer experience and customer service. Confusion around…
Julia AhlfeldtNovember 22, 2018
Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
Julia AhlfeldtNovember 9, 2018
Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…
Julia AhlfeldtOctober 18, 2018
Keeping customers happy should be the no. 1 priority of the brands they buy from.…
Julia AhlfeldtOctober 4, 2018
Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
Julia AhlfeldtOctober 1, 2018
Gaborone skyline on a balmy August evening Those who know me in a personal capacity…
Julia AhlfeldtSeptember 30, 2018
CEOs already have a lot on their plate but, in today’s competitive landscape, attracting top…
Julia AhlfeldtSeptember 30, 2018
CEO of Yuppiechef, Andrew Smith, shares his perspective on customer empathy, the future of retail,…
Julia AhlfeldtSeptember 25, 2018
Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…
Julia AhlfeldtSeptember 21, 2018