A CX professional is part strategist, part diplomat and part change influencer. Of these, driving…
Julia AhlfeldtSeptember 13, 2018
Diane Magers, CXPA president and CEO, shares her insight on CX industry trends and the…
Julia AhlfeldtJuly 25, 2018
Shaun Ray, the head of CX at Capitec Bank, enlightens us on how this up-and-coming…
Julia AhlfeldtJuly 10, 2018
I recently interviewed Charl Nel and Shaun Ray from Capitec Bank, one of the Big…
Julia AhlfeldtJuly 10, 2018
CX Thought leader and author, Ian Golding, shares his perspective on why customer experience matters,…
Julia AhlfeldtJune 27, 2018
by Julia Ahlfeldt (@JuliaAhlfeldt) Customer expectations of companies are rising by the day. For those companies…
Julia AhlfeldtJune 17, 2018
SA C-suites welcome chief customer officer to the club by Julia Ahlfeldt (@JuliaAhlfeldt) Before we consumers…
Julia AhlfeldtJune 10, 2018
by Julia Ahlfeldt (@JuliaAhlfeldt) For many businesses, journey mapping is their first foray into customer-centric thinking and, if…
Julia AhlfeldtMay 8, 2018
Customer Experience thought leaders weigh in I was recently invited by Lumoa to participate in…
Julia AhlfeldtMay 4, 2018