Understanding the perspectives of others and making decisions within this context is the foundation good…
Julia AhlfeldtNovember 28, 2017
In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
Julia AhlfeldtOctober 26, 2017
Quite excited to be featured in the first edition of this independent business publication. Check out…
Julia AhlfeldtOctober 20, 2017
By Julia Ahlfeldt Many industries have experiences customer-centric disruption, and their tales should serve as…
Julia AhlfeldtOctober 9, 2017
Airbnb customer experience is truly something different. The brand is one of my favorite examples…
Julia AhlfeldtOctober 2, 2017
By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…
Julia AhlfeldtSeptember 26, 2017
In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…
Julia AhlfeldtSeptember 19, 2017
By Julia Ahlfeldt Over the past 18 months, CEOs have been waking up to the…
Julia AhlfeldtSeptember 19, 2017
As shopping habits move online, retailers need to rethink the way they operate — especially…
Julia AhlfeldtSeptember 14, 2017