Expert InterviewsPodcasts Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90 Customer experience expert and industry pioneer, Jeanne Bliss, shares insights about the origins of the…Julia AhlfeldtJune 25, 2020
Insights 2020 South Africa Digital CX report For the second year, I've had the opportunity to team up with RogerWilco and Ovatoyou…Julia AhlfeldtJune 24, 2020
MasterclassesPodcasts Customer impact scorecard: CX Mini Masterclass – E89 This CX Mini Masterclass explains a simple yet effective CX tool for driving customer-centric change…Julia AhlfeldtJune 18, 2020
MasterclassesPodcasts How to build a world class CX dashboard: CX Mini Masterclass – E88 This CX Mini Masterclass explores best practices for building a CX dashboard, a critically important…Julia AhlfeldtJune 11, 2020
MasterclassesPodcasts Measuring digital customer experience: CX Mini Masterclass – E87 This CX Mini Masterclass explains the importance of measuring digital customer experience and some of…Julia AhlfeldtJune 4, 2020
MasterclassesPodcasts 3 ways to foster empathy among teams: CX Mini Masterclass – E86 This CX Mini Masterclass explains the importance of establishing empathy for the customer among all…Julia AhlfeldtMay 28, 2020
MasterclassesPodcasts The ultimate guide to customer experience metrics: CX Mini Masterclass – E85 This CX Mini Masterclass covers a roundup of the key insights on CX metrics from…Julia AhlfeldtMay 21, 2020
MasterclassesPodcasts 3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84 This CX Mini Masterclass comes directly from a listener request about how organizations can ensure…Julia AhlfeldtMay 14, 2020
Expert InterviewsPodcasts The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83 Customer experience transformation expert and Director of Experience Analytics at Magellan Health, Jennifer Wright, shares…Julia AhlfeldtMay 7, 2020
MasterclassesPodcasts Understanding the customer touchpoint map: CX Mini Masterclass – E82 This CX Mini Masterclass explains customer touchpoint maps, how these differ from journey maps, and…Julia AhlfeldtApril 30, 2020