MasterclassesPodcasts Using interviews to gain customer insight: CX Mini Masterclass – E81 This CX Mini Masterclass explores the benefits of interviews as an effective approach to gain…Julia AhlfeldtApril 23, 2020
Expert InterviewsPodcasts Cracking CX success and customer experience ROI: interview with Michelle Morris – E80 Seasoned CX leader and Customer Experience Design Partner with Verizon Business Group, Michelle Morris, shares…Julia AhlfeldtApril 16, 2020
MasterclassesPodcasts 3 unique customer experience research approaches you might not know: CX Mini Masterclass – E79 This CX Mini Masterclass explores 3 low-cost unique customer experience research methodologies. Show host and…Julia AhlfeldtApril 10, 2020
MasterclassesPodcasts Understanding CX maturity models: CX Mini Masterclass – E78 This CX Mini Masterclass explains CX maturity models, what they are and how to leverage…Julia AhlfeldtApril 2, 2020
Insights How Covid 19 and the global health crisis will change CX The last few weeks have brought about unprecedented change. In what felt the blink of…Julia AhlfeldtMarch 31, 2020
MasterclassesPodcasts Tapping into VOC insight through social media: CX Mini Masterclass – E77 This CX Mini Masterclass explores how organizations can leverage social media as a rich source…Julia AhlfeldtMarch 26, 2020
MasterclassesPodcasts Customer journey management in times of crisis: CX Mini Masterclass – E76 This CX Mini Masterclass looks at the practical realities of managing the customer journey in…Julia AhlfeldtMarch 19, 2020
MasterclassesPodcasts Customer journey optimization via the VOC feedback loop: CX Mini Masterclass – E75 This CX Mini Masterclass explains the concept of the Voice of Customer (VOC) Feedback Loop…Julia AhlfeldtMarch 12, 2020
Expert InterviewsPodcasts Customer experience leadership in higher education: interview with Josh Dodson – E74 Vice President of Marketing & Innovation at VisionPoint Marketing, Josh Dodson, shares his insights about…Julia AhlfeldtMarch 5, 2020
MasterclassesPodcasts How to measure customer experience impact: CX Mini Masterclass – E73 This CX Mini Masterclass explores practical ideas for how to measure customer experience impact beyond…Julia AhlfeldtFebruary 27, 2020