This CX Mini Masterclass explains customer touchpoint maps, how these differ from journey maps, and…
Julia AhlfeldtApril 30, 2020
Seasoned CX leader and Customer Experience Design Partner with Verizon Business Group, Michelle Morris, shares…
Julia AhlfeldtApril 16, 2020
This CX Mini Masterclass explores 3 low-cost unique customer experience research methodologies. Show host and…
Julia AhlfeldtApril 10, 2020
This CX Mini Masterclass explains CX maturity models, what they are and how to leverage…
Julia AhlfeldtApril 2, 2020
The last few weeks have brought about unprecedented change. In what felt the blink of…
Julia AhlfeldtMarch 31, 2020
This CX Mini Masterclass explores how organizations can leverage social media as a rich source…
Julia AhlfeldtMarch 26, 2020
This CX Mini Masterclass looks at the practical realities of managing the customer journey in…
Julia AhlfeldtMarch 19, 2020
This CX Mini Masterclass explains the concept of the Voice of Customer (VOC) Feedback Loop…
Julia AhlfeldtMarch 12, 2020
Vice President of Marketing & Innovation at VisionPoint Marketing, Josh Dodson, shares his insights about…
Julia AhlfeldtMarch 5, 2020