This CX Mini Masterclass explores the concept of a customer advisory board (aka customer advisory…
Julia AhlfeldtFebruary 20, 2020
Business journalist and radio host Nompu Siziba interviewed me about the the changing retail trends.
Julia AhlfeldtFebruary 12, 2020
Business journalist Bruce Whitfield interviewed me about the importance of customer experience (starts at 55:55)
Julia AhlfeldtFebruary 12, 2020
Business write Leigh Andrews interviewed me for her women's month feature in the lead up…
Julia AhlfeldtFebruary 12, 2020
The business section of the Sunday Times covered my 2019 research on CX in eCommerce
Julia AhlfeldtFebruary 10, 2020
My perspective on why a retention-based strategy will outlast an acquisition-based one.
Julia AhlfeldtFebruary 10, 2020
I shared my my thoughts on why the South African banking sector is ripe for…
Julia AhlfeldtFebruary 10, 2020
This CX Mini Masterclass explores the concept of organizational rituals and the role they play…
Julia AhlfeldtFebruary 6, 2020
This CX Mini Masterclass defines the concept of the Customer Promise and explores why it's…
Julia AhlfeldtJanuary 30, 2020