We live in a world where design thinking surrounds us. So why, then, are there…
Julia AhlfeldtJanuary 23, 2020
Generation Z is the most-educated and -connected generation in history and have an unprecedented power…
Julia AhlfeldtJanuary 23, 2020
This CX Mini Masterclass explores employee reward and recognition programs as an important driver of…
Julia AhlfeldtJanuary 23, 2020
I provided my insight to US News and World Report on what customers should do…
Julia AhlfeldtJanuary 17, 2020
This CX Mini Masterclass explores the importance of marketing customer experience, both externally to customers,…
Julia AhlfeldtJanuary 16, 2020
This CX Mini Masterclass explains why HR strategy underpins culture and how CX professionals can…
Julia AhlfeldtJanuary 9, 2020
CEO of Ivoclar Vivadent, Diego Gabathuler, shares his perspective on what it means to lead…
Julia AhlfeldtJanuary 2, 2020
This CX Mini Masterclass provides an overview of artificial intelligence and its emerging role in…
Julia AhlfeldtNovember 28, 2019
This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with…
Julia AhlfeldtNovember 21, 2019