MasterclassesPodcasts Beyond customer experience: CX Mini Masterclass – E62 This CX Mini Masterclass explores the importance of human experience and why brands need to…Julia AhlfeldtNovember 14, 2019
Expert InterviewsPodcasts Trends in digital user experience: interview with Jacques Oberholzer – E61 User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…Julia AhlfeldtNovember 7, 2019
MasterclassesPodcasts Foundations of a great CX program: CX Mini Masterclass – E60 This CX Mini Masterclass explores the key components of a successful CX program. There might…Julia AhlfeldtOctober 31, 2019
MasterclassesPodcasts How to make a service blueprint: CX Mini Masterclass – E59 This CX Mini Masterclass provides step by step instructions for how to develop a service…Julia AhlfeldtOctober 24, 2019
Insights Online retailers need to address CX glitches before the holiday shopping season I recently teamed-up with digital marketing agency, Rogerwilco, and mobile researcher, ovatoyou, to run a…Julia AhlfeldtOctober 22, 2019
MasterclassesPodcasts What is service design: CX Mini Masterclass – E58 This CX Mini Masterclass provides an overview of service design and why this is important…Julia AhlfeldtOctober 17, 2019
MasterclassesPodcasts The role of design thinking in CX management: CX Mini Masterclass – E57 This CX Mini Masterclass provides an overview of design thinking and how this methodology can…Julia AhlfeldtOctober 10, 2019
MasterclassesPodcasts CX vs. UX: CX Mini Masterclass – E56 This CX Mini Masterclass provides clarity on the difference between user experience (UX) and customer…Julia AhlfeldtOctober 3, 2019
MasterclassesPodcasts Great customer experience starts from the top: CX Mini Masterclass – E55 This CX Mini Masterclass explores how leaders can champion the customer mandate. Great customer experience…Julia AhlfeldtSeptember 26, 2019
MasterclassesPodcasts Prioritizing customer journey improvement: CX Mini Masterclass – E54 This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…Julia AhlfeldtSeptember 19, 2019