This CX Mini Masterclass explains the role of change management in customer-centric business transformation, and…
Julia AhlfeldtJuly 11, 2019
This CX Mini Masterclass explains what it means to close the customer feedback loop. Show…
Julia AhlfeldtMay 30, 2019
This CX Mini Masterclass explains how to leverage employees to bolster your VOC (Voice of…
Julia AhlfeldtMay 23, 2019
This CX Mini Masterclass explains how to put your Voice of Customer (VOC) insights to…
Julia AhlfeldtMay 16, 2019
This CX Mini Masterclass explains the Voice of Customer (VOC), how this differs from CX…
Julia AhlfeldtMay 9, 2019
Troy Smith, the owner and managing director of True Africa, shares his perspective on understanding…
Julia AhlfeldtMay 2, 2019
The team at Kayako recently invited me to contribute as a guest writer for their…
Julia AhlfeldtMay 2, 2019
This CX Mini Masterclass explains how an organization's recruiting practices set the stage for its…
Julia AhlfeldtApril 25, 2019