Expert InterviewsPodcasts Digital customer experience will change the way we bank: interview with Luisa Mazinter – E43 CMO of TymeBank, Luisa Mazinter shares insights on how her organization is shaking up consumer…Julia AhlfeldtJuly 5, 2019
Insights Subscribe to my newsletter Want to get the best in CX news and updates? Sign-up for my weekly or…Julia AhlfeldtJune 14, 2019
MasterclassesPodcasts Closing the customer feedback loop: CX Mini Masterclass – E42 This CX Mini Masterclass explains what it means to close the customer feedback loop. Show…Julia AhlfeldtMay 30, 2019
MasterclassesPodcasts Employees are your VOC secret weapon: CX Mini Masterclass – E41 This CX Mini Masterclass explains how to leverage employees to bolster your VOC (Voice of…Julia AhlfeldtMay 23, 2019
MasterclassesPodcasts Bring customer insight to life through personas: CX Mini Masterclass – E40 This CX Mini Masterclass explains how to put your Voice of Customer (VOC) insights to…Julia AhlfeldtMay 16, 2019
MasterclassesPodcasts Understanding Voice of Customer: CX Mini Masterclass – E39 This CX Mini Masterclass explains the Voice of Customer (VOC), how this differs from CX…Julia AhlfeldtMay 9, 2019
Expert InterviewsPodcasts Delivering luxury customer experience in the safari industry: interview with Troy Smith – E38 Troy Smith, the owner and managing director of True Africa, shares his perspective on understanding…Julia AhlfeldtMay 2, 2019
Insights Guest blogging for Kayako: 5 Ways to Empower Teams to Deliver Great Customer Service The team at Kayako recently invited me to contribute as a guest writer for their…Julia AhlfeldtMay 2, 2019
MasterclassesPodcasts Customer experience culture starts with hiring: CX Mini Masterclass – E37 This CX Mini Masterclass explains how an organization's recruiting practices set the stage for its…Julia AhlfeldtApril 25, 2019
MasterclassesPodcasts Customer Strategy vs. business risk: CX Mini Masterclass – E36 This CX Mini Masterclass explains investigates how to find the balance between mitigating business risk…Julia AhlfeldtApril 18, 2019