This CX Mini Masterclass explains investigates how to find the balance between mitigating business risk…
Julia AhlfeldtApril 18, 2019
Ilenia Vidili, founder of the Smarter Crew, shares her insights on emerging consumer trends, including…
Julia AhlfeldtApril 4, 2019
This CX Mini Masterclass provides in-depth insight about Net Promoter Score (NPS). Show host and…
Julia AhlfeldtMarch 28, 2019
This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
Julia AhlfeldtMarch 21, 2019
This CX Mini Masterclass provides an overview of 3 of the most common customer experience…
Julia AhlfeldtMarch 14, 2019
Bill McDonald, CEO of the Arvida Group, shares his insights on translating customer value into business…
Julia AhlfeldtMarch 7, 2019
This CX Mini Masterclass provides an overview of customer experience strategy. What may seem like…
Julia AhlfeldtFebruary 28, 2019
This CX Mini Masterclass explains the difference between CX measures and metrics, as well as…
Julia AhlfeldtFebruary 21, 2019
This CX Mini Masterclass explains the relationship between employee experience and customer experience. Show host…
Julia AhlfeldtFebruary 14, 2019