Julia Ahlfeldt

Julia Ahlfeldt CCXP, sets out the three proactive interventions that can make a positive difference.…

Rapid technological advancements are transforming the way customers shop, and ChatGPT leads to AI-powered customer…

Understanding the nuances of customer preference leads to better CX and brand success. Read Julia's…

Customer expectations are widely diverse. Here are four tips to boost your CX and deliver…

Why designing for extreme users isn't always practical in creating great customer experiences and how…