Whether you are seeking an engaging speaker who can energize your team about customer experience or you are organizing a strategic leadership event, Julia can help you spark change
Customer Experience is more than a buzz word these days. Organizations the world over have realized that putting the customer at the center of their business is a winning strategy. Most businesses face the challenge of getting everyone on board with customer-centric thinking, even when there is buy-in from some members of the leadership team.
It is often at this crucial juncture, when I get the call or email asking about my availability to assist as a customer experience keynote speaker. Sometimes teams need to get fired up about a new strategic shift towards customer experience. Other times they need that “ah-ha” moment to realize that everyone (and I mean everyone) in their organization contributes to customer experience. Or perhaps a team would benefit from some inspiring CX case studies to help them think about things differently. No matter the task at hand, I’m here to help organizations jump-start or breathe new life into their customer experience efforts.
A customer experience keynote speaker with a difference
As a CX practitioner, I leverage 20 years of experience helping organizations realize business value through CX strategy. My experience isn’t hypothetical. It’s real. When I speak with teams, I draw on my breadth of firsthand experience driving customer-centric change, incorporating practical tips and tool, as well examples of CX best practices.
If you’ve heard my podcast, you’ll know that I’m no stranger to the microphone. I also did a bit of theater in my younger years, so the jump to the stage as a customer experience keynote speaker – where I get to share my professional passion of customer experience – was an easy transition.
Leadership workshops
I really enjoy the energy and buzz speaking to large groups at industry conferences and annual corporate events. But I am just as comfortable engaging with smaller groups. Smaller-format sessions can provide a great opportunity for leadership engagement, where I can tap into my extensive experience facilitating executive CX strategy workshops and incorporating design thinking approaches.
Each one of my keynote addresses or team workshops is unique. I tailor these sessions based on the format, audience, industry and objectives. I am happy to develop customized case studies, audience engagement, interactive group activities, or whatever is required to spark meaningful change.
FAQ
I often get questions from leaders about my availability and approach as a customer experience keynote speaker. Here are answers to some of the most common questions.
Do you do in-person or virtual events? I am happy to do either. Let’s chat about what would be best for your event.
Are you able to travel overseas speaking engagements? Yes, I love travel and consider myself a bit of a cultural chameleon! I speak 3 languages and have lived on 5 continents.
What are your speaker fees? This varies by speaking engagement and is mostly driven by the amount of preparation time required.
Can you incorporate case studies that are applicable to our industry? Certainly. I am happy to research and develop examples that will resonate with your audience.
Do you have a headshot and professional bio for our event marketing materials? Of course! I have these on hand and am happy to send them to you.
Can you help us raise awareness about our event through your channels? I would be happy to. Please let me know if you have any specific requests, and I will help as much as I can.
