Julia Ahlfeldt CCXP, sets out the three proactive interventions that can make a positive difference.…
Julia AhlfeldtMarch 12, 2025
Understanding the nuances of customer preference leads to better CX and brand success. Read Julia's…
Julia AhlfeldtMarch 12, 2025
Customer expectations are widely diverse. Here are four tips to boost your CX and deliver…
Julia AhlfeldtMarch 12, 2025
Why designing for extreme users isn't always practical in creating great customer experiences and how…
Julia AhlfeldtMarch 12, 2025
Whether you are seeking an engaging speaker who can energize your team about customer experience…
Julia AhlfeldtAugust 26, 2024
Business journalist and radio host Nompu Siziba interviewed me about the the changing retail trends.
Julia AhlfeldtFebruary 12, 2020
Business journalist Bruce Whitfield interviewed me about the importance of customer experience (starts at 55:55)
Julia AhlfeldtFebruary 12, 2020
Business write Leigh Andrews interviewed me for her women's month feature in the lead up…
Julia AhlfeldtFebruary 12, 2020
The business section of the Sunday Times covered my 2019 research on CX in eCommerce
Julia AhlfeldtFebruary 10, 2020