News

I provided my insight to US News and World Report on what customers should do…

Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…

Customer Experience thought leaders weigh in I was recently invited by Lumoa to participate in…

Let customers be your North-star I recently spoke with Lynette Dicey, a reporter from South…

Black Friday is a relatively new phenomenon in South Africa. In the lead-up to what…

Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…

2018 is set to be an interesting year of change for the SA banking sector,…

Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…

Quite excited to be featured in the first edition of this independent business publication. Check out…