News Evaluating South African banks on CX Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…Julia AhlfeldtDecember 18, 2017
InsightsNews Omnichannel customer experience opportunities in the travel sector Consumer behavior is different in developing markets. There is no denying it. Business strategies that…Julia AhlfeldtDecember 13, 2017
News Banking customer experience: Radio interview with Classic FM Business host, Michael Avery 2018 is set to be an interesting year of change for the SA banking sector,…Julia AhlfeldtDecember 12, 2017
News SA banking sector research collaboration with Brandseye Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…Julia AhlfeldtNovember 7, 2017
News Market disruption feature in launch edition of u│Chief magazine Quite excited to be featured in the first edition of this independent business publication. Check out…Julia AhlfeldtOctober 20, 2017
News Buffett’s Walmart sell-off is bad news for retailers Julia shares her perspective with business reporter, Colleen GokoJulia AhlfeldtSeptember 8, 2017
News Contributing to the evolution of the CX profession By Julia Ahlfeldt People often asked me what I studied to become a customer experience…Julia AhlfeldtAugust 31, 2017
News Experiencing Your Customers CX insights featured in Brainstorm magazine and ITWeb Julia AhlfeldtAugust 25, 2017
News Customer Experience in the Spotlight I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…nowboardingMarch 10, 2017
News Santa came through for SA’s e-commerce market Online retailers report high activity during the crucial festive season but late deliveries are the…nowboardingJanuary 31, 2017