Expert InterviewsPodcasts Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90 Customer experience expert and industry pioneer, Jeanne Bliss, shares insights about the origins of the…Julia AhlfeldtJune 25, 2020
Expert InterviewsPodcasts The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83 Customer experience transformation expert and Director of Experience Analytics at Magellan Health, Jennifer Wright, shares…Julia AhlfeldtMay 7, 2020
Expert InterviewsPodcasts Cracking CX success and customer experience ROI: interview with Michelle Morris – E80 Seasoned CX leader and Customer Experience Design Partner with Verizon Business Group, Michelle Morris, shares…Julia AhlfeldtApril 16, 2020
Expert InterviewsPodcasts Customer experience leadership in higher education: interview with Josh Dodson – E74 Vice President of Marketing & Innovation at VisionPoint Marketing, Josh Dodson, shares his insights about…Julia AhlfeldtMarch 5, 2020
Expert InterviewsPodcasts Ideas to improve customer experience: interview with Sue Brady – E71 VP of Marketing and Customer Engagement at HUGHES, Sue Brady, shares insights about her team's…Julia AhlfeldtFebruary 13, 2020
Expert InterviewsPodcasts The Customer-Centric CEO: interview with Diego Gabathuler – E65 CEO of Ivoclar Vivadent, Diego Gabathuler, shares his perspective on what it means to lead…Julia AhlfeldtJanuary 2, 2020
Expert InterviewsPodcasts Trends in digital user experience: interview with Jacques Oberholzer – E61 User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…Julia AhlfeldtNovember 7, 2019
Expert InterviewsPodcasts Electricity and customer-centricity: interview with Chris Ahlfeldt – E52 Energy industry expert, Chris Ahlfeldt, shares his insights on how the energy industry is handling…Julia AhlfeldtSeptember 5, 2019
Expert InterviewsPodcasts Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47 Matt Prowse, director of Customer Experience at IAG, Australia's largest insurer, shares his experience leveraging…Julia AhlfeldtAugust 1, 2019
Expert InterviewsPodcasts Digital customer experience will change the way we bank: interview with Luisa Mazinter – E43 CMO of TymeBank, Luisa Mazinter shares insights on how her organization is shaking up consumer…Julia AhlfeldtJuly 5, 2019