Expert InterviewsPodcasts Delivering luxury customer experience in the safari industry: interview with Troy Smith – E38 Troy Smith, the owner and managing director of True Africa, shares his perspective on understanding…Julia AhlfeldtMay 2, 2019
Expert InterviewsPodcasts Insight on emerging consumer experience trends: interview with Ilenia Vidili – E34 Ilenia Vidili, founder of the Smarter Crew, shares her insights on emerging consumer trends, including…Julia AhlfeldtApril 4, 2019
Expert InterviewsPodcasts Realizing customer value: interview with Arvida CEO Bill McDonald – E30 Bill McDonald, CEO of the Arvida Group, shares his insights on translating customer value into business…Julia AhlfeldtMarch 7, 2019
Expert InterviewsPodcasts Delivering customer delight in the digital age: interview with Adrian Swinscoe – E26 Adrian Swinscoe, customer experience thought leader, Forbes contributor, and business advisor provides his perspective on…Julia AhlfeldtFebruary 7, 2019
Expert InterviewsPodcasts Fostering support for CX Strategy: interview with Marnitz Van Heerden – E21 Marnitz Van Heerden, the Group Head of Customer Experience a Hollard Insurance shares his perspective…Julia AhlfeldtJanuary 3, 2019
Expert InterviewsPodcasts Airline customer experience management: interview with Iain Meaker – E17 Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts…Julia AhlfeldtDecember 6, 2018
Expert InterviewsPodcasts Data, insights and B2B customer experience: interview with Andrew Swan – E13 Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…Julia AhlfeldtNovember 9, 2018
Expert InterviewsPodcasts Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12 Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…Julia AhlfeldtOctober 18, 2018
Expert InterviewsPodcasts Decoding the Customer – a series of customer experience podcasts Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…Julia AhlfeldtOctober 1, 2018
Expert InterviewsPodcasts Yuppiechef, a customer experience leader: interview with CEO Andrew Smith – E11 CEO of Yuppiechef, Andrew Smith, shares his perspective on customer empathy, the future of retail,…Julia AhlfeldtSeptember 25, 2018