Diane Magers, CXPA president and CEO, shares her insight on CX industry trends and the…
Julia AhlfeldtJuly 25, 2018
I recently interviewed Charl Nel and Shaun Ray from Capitec Bank, one of the Big…
Julia AhlfeldtJuly 10, 2018
CX Thought leader and author, Ian Golding, shares his perspective on why customer experience matters,…
Julia AhlfeldtJune 27, 2018
In today’s world, so many of our consumer interactions happen remotely. As banking, retail and…
Julia AhlfeldtMarch 20, 2018
This episode of Decoding the Customer explores how Multichoice, Africa’s largest satellite TV provider, ignited…
Julia AhlfeldtFebruary 14, 2018
Understanding the perspectives of others and making decisions within this context is the foundation good…
Julia AhlfeldtNovember 28, 2017
In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
Julia AhlfeldtOctober 26, 2017
Airbnb customer experience is truly something different. The brand is one of my favorite examples…
Julia AhlfeldtOctober 2, 2017
In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…
Julia AhlfeldtSeptember 19, 2017