This CX Mini Masterclass explores the benefits of interviews as an effective approach to gain…
Julia AhlfeldtApril 23, 2020
This CX Mini Masterclass explains CX maturity models, what they are and how to leverage…
Julia AhlfeldtApril 2, 2020
This CX Mini Masterclass explores how organizations can leverage social media as a rich source…
Julia AhlfeldtMarch 26, 2020
This CX Mini Masterclass looks at the practical realities of managing the customer journey in…
Julia AhlfeldtMarch 19, 2020
This CX Mini Masterclass explains the concept of the Voice of Customer (VOC) Feedback Loop…
Julia AhlfeldtMarch 12, 2020
This CX Mini Masterclass explores practical ideas for how to measure customer experience impact beyond…
Julia AhlfeldtFebruary 27, 2020
This CX Mini Masterclass explores the concept of a customer advisory board (aka customer advisory…
Julia AhlfeldtFebruary 20, 2020
This CX Mini Masterclass explores the concept of organizational rituals and the role they play…
Julia AhlfeldtFebruary 6, 2020
This CX Mini Masterclass defines the concept of the Customer Promise and explores why it's…
Julia AhlfeldtJanuary 30, 2020