This CX Mini Masterclass explains the role of change management in customer-centric business transformation, and…
Julia AhlfeldtJuly 11, 2019
This CX Mini Masterclass explains how to leverage employees to bolster your VOC (Voice of…
Julia AhlfeldtMay 23, 2019
This CX Mini Masterclass explains how to put your Voice of Customer (VOC) insights to…
Julia AhlfeldtMay 16, 2019
This CX Mini Masterclass explains the Voice of Customer (VOC), how this differs from CX…
Julia AhlfeldtMay 9, 2019
This CX Mini Masterclass explains how an organization's recruiting practices set the stage for its…
Julia AhlfeldtApril 25, 2019
This CX Mini Masterclass explains investigates how to find the balance between mitigating business risk…
Julia AhlfeldtApril 18, 2019
This CX Mini Masterclass explains how to fortify your organization's service culture through the concept…
Julia AhlfeldtApril 11, 2019
This CX Mini Masterclass provides in-depth insight about Net Promoter Score (NPS). Show host and…
Julia AhlfeldtMarch 28, 2019
This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
Julia AhlfeldtMarch 21, 2019