This CX Mini Masterclass is the first of a 3-part installment on the topic of…
Julia AhlfeldtDecember 13, 2018
This CX Mini Masterclass clarifies the difference between customer experience and customer service. Confusion around…
Julia AhlfeldtNovember 22, 2018
The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
Julia AhlfeldtNovember 15, 2018