This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with…
Julia AhlfeldtNovember 21, 2019
User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…
Julia AhlfeldtNovember 7, 2019
This CX Mini Masterclass explores the key components of a successful CX program. There might…
Julia AhlfeldtOctober 31, 2019
This CX Mini Masterclass provides step by step instructions for how to develop a service…
Julia AhlfeldtOctober 24, 2019
This CX Mini Masterclass provides an overview of service design and why this is important…
Julia AhlfeldtOctober 17, 2019
This CX Mini Masterclass provides an overview of design thinking and how this methodology can…
Julia AhlfeldtOctober 10, 2019
This CX Mini Masterclass provides clarity on the difference between user experience (UX) and customer…
Julia AhlfeldtOctober 3, 2019
This CX Mini Masterclass explores how leaders can champion the customer mandate. Great customer experience…
Julia AhlfeldtSeptember 26, 2019
This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…
Julia AhlfeldtSeptember 19, 2019