This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…
Julia AhlfeldtSeptember 12, 2019
This CX Mini Masterclass provides an overview of what makes experience management unique for organizations…
Julia AhlfeldtAugust 29, 2019
This CX Mini Masterclass explores 3 trends that are on the rise with how governments…
Julia AhlfeldtAugust 22, 2019
This CX Mini Masterclass explains customer success within the context of customer experience. Show host…
Julia AhlfeldtAugust 14, 2019
This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…
Julia AhlfeldtAugust 8, 2019
Matt Prowse, director of Customer Experience at IAG, Australia's largest insurer, shares his experience leveraging…
Julia AhlfeldtAugust 1, 2019
This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
Julia AhlfeldtJuly 25, 2019
This CX Mini Masterclass makes the case for why CX practitioners need to help flip…
Julia AhlfeldtJuly 18, 2019
This CX Mini Masterclass explains the role of change management in customer-centric business transformation, and…
Julia AhlfeldtJuly 11, 2019