I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
nowboardingMarch 10, 2017
It is time for CX leaders to get serious about quantifying the business value of…
Julia AhlfeldtSeptember 10, 2024
CX leaders need to be able to demonstrate how customer experience impacts the business bottom…
Julia AhlfeldtAugust 30, 2024
Whether you are seeking an engaging speaker who can energize your team about customer experience…
Julia AhlfeldtAugust 26, 2024
I was pleased to be able to sit down with Nayab Rafiq (CEO, Pinnacle Middle…
Julia AhlfeldtMay 12, 2021
This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
Julia AhlfeldtSeptember 3, 2020
This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
Julia AhlfeldtAugust 20, 2020
This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate…
Julia AhlfeldtAugust 6, 2020
Customer experience expert and industry pioneer, Jeanne Bliss, shares insights about the origins of the…
Julia AhlfeldtJune 25, 2020
For the second year, I've had the opportunity to team up with RogerWilco and Ovatoyou…
Julia AhlfeldtJune 24, 2020