This CX Mini Masterclass is the third of a 3-part installment on the topic of…
Julia AhlfeldtDecember 27, 2018
This CX Mini Masterclass is the first of a 3-part installment on the topic of…
Julia AhlfeldtDecember 13, 2018
Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts…
Julia AhlfeldtDecember 6, 2018
This CX Mini Masterclass explores the concepts of customer touchpoints, experiences and journeys. The term…
Julia AhlfeldtNovember 29, 2018
This CX Mini Masterclass clarifies the difference between customer experience and customer service. Confusion around…
Julia AhlfeldtNovember 22, 2018
The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
Julia AhlfeldtNovember 15, 2018
Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
Julia AhlfeldtNovember 9, 2018
Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…
Julia AhlfeldtOctober 18, 2018
Keeping customers happy should be the no. 1 priority of the brands they buy from.…
Julia AhlfeldtOctober 4, 2018