Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
Julia AhlfeldtOctober 1, 2018
CEOs already have a lot on their plate but, in today’s competitive landscape, attracting top…
Julia AhlfeldtSeptember 30, 2018
CEO of Yuppiechef, Andrew Smith, shares his perspective on customer empathy, the future of retail,…
Julia AhlfeldtSeptember 25, 2018
Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…
Julia AhlfeldtSeptember 21, 2018
As one who lives and breathes industry disruption, it’s no surprise that I watch ‘TV’…
Julia AhlfeldtSeptember 21, 2018
Customer experience is a relatively new field of work. In many ways, it is still…
Julia AhlfeldtSeptember 21, 2018
A CX professional is part strategist, part diplomat and part change influencer. Of these, driving…
Julia AhlfeldtSeptember 13, 2018
One month on from Africa's largest and longest-standing customer experience management conference, I wanted to…
Julia AhlfeldtSeptember 2, 2018
Diane Magers, CXPA president and CEO, shares her insight on CX industry trends and the…
Julia AhlfeldtJuly 25, 2018