Expert InterviewsPodcasts Solving 99 customer problems: interview with Multichoice SA – E06 This episode of Decoding the Customer explores how Multichoice, Africa’s largest satellite TV provider, ignited…Julia AhlfeldtFebruary 14, 2018
News Preparing for customer experience disruption Let customers be your North-star I recently spoke with Lynette Dicey, a reporter from South…Julia AhlfeldtJanuary 17, 2018
News Black Friday has landed in SA, I spoke to Moneyweb about tips for consumers Black Friday is a relatively new phenomenon in South Africa. In the lead-up to what…Julia AhlfeldtJanuary 16, 2018
News Evaluating South African banks on CX Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…Julia AhlfeldtDecember 18, 2017
InsightsNews Omnichannel customer experience opportunities in the travel sector Consumer behavior is different in developing markets. There is no denying it. Business strategies that…Julia AhlfeldtDecember 13, 2017
News Banking customer experience: Radio interview with Classic FM Business host, Michael Avery 2018 is set to be an interesting year of change for the SA banking sector,…Julia AhlfeldtDecember 12, 2017
Insights Let South Africa’s Black Friday faux pas be a valuable CX lesson By Julia Ahlfeldt Thirty-four seconds. That’s all it took to exasperate thousands of South Africans…Julia AhlfeldtDecember 2, 2017
Expert InterviewsPodcasts The role of compassion in customer experience: interview with Laura Jack – E05 Understanding the perspectives of others and making decisions within this context is the foundation good…Julia AhlfeldtNovember 28, 2017
News SA banking sector research collaboration with Brandseye Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…Julia AhlfeldtNovember 7, 2017
Expert InterviewsPodcasts Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…Julia AhlfeldtOctober 26, 2017