By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…
Julia AhlfeldtSeptember 12, 2017
By Julia Ahlfeldt As industries across the board find themselves having to transform to keep…
Julia AhlfeldtSeptember 8, 2017
By Julia Ahlfeldt People often asked me what I studied to become a customer experience…
Julia AhlfeldtAugust 31, 2017
Kevin Seaman, Patient Experience Manager at Mediclinic South Africa, shares the catalysts for their patient-centric…
Julia AhlfeldtAugust 21, 2017
Why South Africa’s top execs must take heed of the warning signs in a highly…
nowboardingJuly 17, 2017
Using qualitative and quantitative data to gain customer insight and competitive advantage in the Age…
nowboardingMarch 16, 2017
I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
nowboardingMarch 10, 2017