News Market disruption feature in launch edition of u│Chief magazine Quite excited to be featured in the first edition of this independent business publication. Check out…Julia AhlfeldtOctober 20, 2017
Insights Customer-centric disruption – and how companies can leverage CX to stay relevant By Julia Ahlfeldt Many industries have experiences customer-centric disruption, and their tales should serve as…Julia AhlfeldtOctober 9, 2017
Expert InterviewsPodcasts CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03 Airbnb customer experience is truly something different. The brand is one of my favorite examples…Julia AhlfeldtOctober 2, 2017
Insights Guest blogging for CX Innovation & Tech Fest: Is Your Organization’s Immune System Too Healthy? By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…Julia AhlfeldtSeptember 26, 2017
Expert InterviewsPodcasts Innovation, disruption and staying relevant in the Age of the Customer: interview with Roger Norton – E02 In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…Julia AhlfeldtSeptember 19, 2017
Insights Bizcommunity op-ed: Mitigate market disruption by maximizing customer experience By Julia Ahlfeldt Over the past 18 months, CEOs have been waking up to the…Julia AhlfeldtSeptember 19, 2017
Insights BusinessDay op-ed: Retailers need to mimic e-tailers if they are to be competitive As shopping habits move online, retailers need to rethink the way they operate — especially…Julia AhlfeldtSeptember 14, 2017
Insights Bizcommunity op-ed: Are consumers checking out of traditional retail? By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…Julia AhlfeldtSeptember 12, 2017
Insights The Red Zone op-ed: How not to ‘do an Audi’ Learnings from the German car-maker's massive Super Bowl mistake By Julia Ahlfeldt Before the rise…Julia AhlfeldtSeptember 11, 2017
News Buffett’s Walmart sell-off is bad news for retailers Julia shares her perspective with business reporter, Colleen GokoJulia AhlfeldtSeptember 8, 2017