This CX Mini Masterclass explains the importance of establishing empathy for the customer among all…
Julia AhlfeldtMay 28, 2020
This CX Mini Masterclass comes directly from a listener request about how organizations can ensure…
Julia AhlfeldtMay 14, 2020
Customer experience transformation expert and Director of Experience Analytics at Magellan Health, Jennifer Wright, shares…
Julia AhlfeldtMay 7, 2020
This CX Mini Masterclass explains customer touchpoint maps, how these differ from journey maps, and…
Julia AhlfeldtApril 30, 2020
This CX Mini Masterclass explores the benefits of interviews as an effective approach to gain…
Julia AhlfeldtApril 23, 2020
Seasoned CX leader and Customer Experience Design Partner with Verizon Business Group, Michelle Morris, shares…
Julia AhlfeldtApril 16, 2020
This CX Mini Masterclass explores 3 low-cost unique customer experience research methodologies. Show host and…
Julia AhlfeldtApril 10, 2020
This CX Mini Masterclass explains CX maturity models, what they are and how to leverage…
Julia AhlfeldtApril 2, 2020
The last few weeks have brought about unprecedented change. In what felt the blink of…
Julia AhlfeldtMarch 31, 2020