Insights The CX-Files: Winning over Gen Z with AI & CX Generation Z is the most-educated and -connected generation in history and have an unprecedented power…Julia AhlfeldtJanuary 23, 2020
MasterclassesPodcasts How rewards and recognition can foster customer excellence: CX Mini Masterclass – E68 This CX Mini Masterclass explores employee reward and recognition programs as an important driver of…Julia AhlfeldtJanuary 23, 2020
News Resolving a customer complaint I provided my insight to US News and World Report on what customers should do…Julia AhlfeldtJanuary 17, 2020
MasterclassesPodcasts Internal and external marketing of customer experience: CX Mini Masterclass – E67 This CX Mini Masterclass explores the importance of marketing customer experience, both externally to customers,…Julia AhlfeldtJanuary 16, 2020
MasterclassesPodcasts Creating a unified customer experience culture: CX Mini Masterclass – E66 This CX Mini Masterclass explains why HR strategy underpins culture and how CX professionals can…Julia AhlfeldtJanuary 9, 2020
Expert InterviewsPodcasts The Customer-Centric CEO: interview with Diego Gabathuler – E65 CEO of Ivoclar Vivadent, Diego Gabathuler, shares his perspective on what it means to lead…Julia AhlfeldtJanuary 2, 2020
MasterclassesPodcasts AI and Customer Experience: CX Mini Masterclass – E64 This CX Mini Masterclass provides an overview of artificial intelligence and its emerging role in…Julia AhlfeldtNovember 28, 2019
MasterclassesPodcasts CX metrics, mistakes and missed opportunities: CX Mini Masterclass – E63 This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with…Julia AhlfeldtNovember 21, 2019
MasterclassesPodcasts Beyond customer experience: CX Mini Masterclass – E62 This CX Mini Masterclass explores the importance of human experience and why brands need to…Julia AhlfeldtNovember 14, 2019
Expert InterviewsPodcasts Trends in digital user experience: interview with Jacques Oberholzer – E61 User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…Julia AhlfeldtNovember 7, 2019