The business section of the Sunday Times covered my 2019 research on CX in eCommerce
Julia AhlfeldtFebruary 10, 2020
I shared my my thoughts on why the South African banking sector is ripe for…
Julia AhlfeldtFebruary 10, 2020
This CX Mini Masterclass explores the concept of organizational rituals and the role they play…
Julia AhlfeldtFebruary 6, 2020
This CX Mini Masterclass defines the concept of the Customer Promise and explores why it's…
Julia AhlfeldtJanuary 30, 2020
We live in a world where design thinking surrounds us. So why, then, are there…
Julia AhlfeldtJanuary 23, 2020
A lot has been written about millennials, that elusive, hard-to-engage generation which sent brands scrambling…
Julia AhlfeldtJanuary 23, 2020
Generation Z is the most-educated and -connected generation in history and have an unprecedented power…
Julia AhlfeldtJanuary 23, 2020
This CX Mini Masterclass explores employee reward and recognition programs as an important driver of…
Julia AhlfeldtJanuary 23, 2020
I provided my insight to US News and World Report on what customers should do…
Julia AhlfeldtJanuary 17, 2020