This CX Mini Masterclass explores the importance of marketing customer experience, both externally to customers,…
Julia AhlfeldtJanuary 16, 2020
CEO of Ivoclar Vivadent, Diego Gabathuler, shares his perspective on what it means to lead…
Julia AhlfeldtJanuary 2, 2020
This CX Mini Masterclass provides an overview of artificial intelligence and its emerging role in…
Julia AhlfeldtNovember 28, 2019
This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with…
Julia AhlfeldtNovember 21, 2019
This CX Mini Masterclass explores the importance of human experience and why brands need to…
Julia AhlfeldtNovember 14, 2019
User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…
Julia AhlfeldtNovember 7, 2019
This CX Mini Masterclass explores the key components of a successful CX program. There might…
Julia AhlfeldtOctober 31, 2019
This CX Mini Masterclass provides step by step instructions for how to develop a service…
Julia AhlfeldtOctober 24, 2019
I recently teamed-up with digital marketing agency, Rogerwilco, and mobile researcher, ovatoyou, to run a…
Julia AhlfeldtOctober 22, 2019