This CX Mini Masterclass provides an overview of service design and why this is important…
Julia AhlfeldtOctober 17, 2019
This CX Mini Masterclass provides clarity on the difference between user experience (UX) and customer…
Julia AhlfeldtOctober 3, 2019
This CX Mini Masterclass explores how leaders can champion the customer mandate. Great customer experience…
Julia AhlfeldtSeptember 26, 2019
This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…
Julia AhlfeldtSeptember 19, 2019
This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…
Julia AhlfeldtSeptember 12, 2019
Energy industry expert, Chris Ahlfeldt, shares his insights on how the energy industry is handling…
Julia AhlfeldtSeptember 5, 2019
This CX Mini Masterclass provides an overview of what makes experience management unique for organizations…
Julia AhlfeldtAugust 29, 2019
This CX Mini Masterclass explores 3 trends that are on the rise with how governments…
Julia AhlfeldtAugust 22, 2019
This CX Mini Masterclass explains customer success within the context of customer experience. Show host…
Julia AhlfeldtAugust 14, 2019