This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…
Julia AhlfeldtAugust 8, 2019
This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
Julia AhlfeldtJuly 25, 2019
This CX Mini Masterclass makes the case for why CX practitioners need to help flip…
Julia AhlfeldtJuly 18, 2019
This CX Mini Masterclass explains the role of change management in customer-centric business transformation, and…
Julia AhlfeldtJuly 11, 2019
CMO of TymeBank, Luisa Mazinter shares insights on how her organization is shaking up consumer…
Julia AhlfeldtJuly 5, 2019
This CX Mini Masterclass explains what it means to close the customer feedback loop. Show…
Julia AhlfeldtMay 30, 2019
This CX Mini Masterclass explains how to leverage employees to bolster your VOC (Voice of…
Julia AhlfeldtMay 23, 2019
This CX Mini Masterclass explains how to put your Voice of Customer (VOC) insights to…
Julia AhlfeldtMay 16, 2019