This CX Mini Masterclass explains the Voice of Customer (VOC), how this differs from CX…
Julia AhlfeldtMay 9, 2019
The team at Kayako recently invited me to contribute as a guest writer for their…
Julia AhlfeldtMay 2, 2019
This CX Mini Masterclass explains how an organization's recruiting practices set the stage for its…
Julia AhlfeldtApril 25, 2019
This CX Mini Masterclass explains investigates how to find the balance between mitigating business risk…
Julia AhlfeldtApril 18, 2019
This CX Mini Masterclass explains how to fortify your organization's service culture through the concept…
Julia AhlfeldtApril 11, 2019
Ilenia Vidili, founder of the Smarter Crew, shares her insights on emerging consumer trends, including…
Julia AhlfeldtApril 4, 2019
This CX Mini Masterclass provides in-depth insight about Net Promoter Score (NPS). Show host and…
Julia AhlfeldtMarch 28, 2019
This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
Julia AhlfeldtMarch 21, 2019
This CX Mini Masterclass provides an overview of 3 of the most common customer experience…
Julia AhlfeldtMarch 14, 2019