Customer Experience Consulting for Future-Ready Businesses

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Julia presented at our largest client conference in 2016, where she enthralled senior decision-makers from across the South African business community on how organisations need to prepare for the new competitive battlefield. She displayed great insight and understanding into the importance of customer experience and, most importantly, gave the audience tangible takeaways of how to execute on this and ensure success.

Keith WardellHead of Commercial Strategy, Experian South Africa

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There are few I can rely on to the degree I rely on Julia. Her ability to design and build a world class customer experience that’s deliverable and repeatable has been invaluable to us. What sets Julia apart from most consultants is that she can move far past the presentation of strategic ideas, and is actually adept at getting things done. Anyone can tell you that you need to hit the target, very few can take aim, pull the trigger, and make it happen.

Drake CokerFounder and CEO, Scratch Vinyl

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Julia has a can do approach backed up with expertise and a desire to do things right. She quickly builds credibility with senior stakeholders and challenges in an engaging way to ensure buy-in. She can relate to people across all levels of an organization and can combine sharp strategic thinking with a grasp of day to day activities.

Fiona SweeneyPeople Director, Virgin Active South Africa

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We had the pleasure of working with Julia Ahlfeldt at our People Summit, where she delivered a thought-provoking session on customer experience as a competitive advantage. Her insights into customer-centricity, journey management, and the power of brands like Disney and Airbnb captivated our audience. She brought a perfect mix of strategic thinking and practical examples, leaving attendees inspired and equipped with actionable takeaways. Highly recommended!

Marijke CoetzeeMarketing and Communications Director, Vukile Property Fund