How Julia can help your business
CX Strategy & Transformation
Whether you’re at the start of your CX journey or are ready to fully embed customer-centricity, bring me onboard to help drive your transformation process, across your departments.
CX Workshops & Training
I offer bespoke workshops to help teams tackle the roadblocks to customer-centricity. I also offer public courses in partnership with institutions such as UCT’s GSB d-school.
Keynote Speaking Engagements
I’m a regular speaker at Customer Experience industry events and at private functions, delving into topics such as CX and AI, CX and ROI and understanding the customer.
Decoding the Customer Podcast
I launched Decoding the Customer in 2017 to create a platform for me and my guests to share our thoughts around the topic of Customer Experience. New episode weekly.
Featured Clients
Customer Experience:
The bottom line?
Your customers want more. That’s a fact. You need to prioritize their needs across your organization – from HR, UX, finance, marketing, tech and risk management. Why? Because they’re increasingly digitally empowered, live in a world with abundant options and are getting impatient. Which means you need to work far harder to retain your customers and protect your bottom line. What’s good for your customers is good for your growth.
Percentage of customers who think companies should understand their expectations and needs.
Salesforce
Services
CX Strategy and Transformation
Whether you’re at the start of your CX journey or are ready to fully embed customer-centricity, bring me onboard to help drive your transformation process, across your departments. Learn more.
Workshops
I offer bespoke workshops to help teams learn about CX best practices and tackle the roadblocks to customer-centricity. I also offer public courses in partnership with institutions such as UCT’s GSB d-school. Learn more.
Keynote speaking
I regularly speak at industry events and private functions, delving into topics such as CX and AI, CX and ROI and understanding the customer. To book me for your event email me.